The Senior Program Manager has the overall program management responsibility and works with subordinate managers and PMO staff. The PM manages and serves as the point of contact for all functions of the contract. As the overall, he/she will be held accountable for the budget, profit and loss of the program across all four sites and be responsible for ensuring the safety, compliance, and effectiveness of all operations.

• 
  Serves as contractor’s single contract manager and representative authorized to interface with the Government contracting officer (KO), contracting officer’s representative(s) (COR), and customer representatives.
• Program Manager ensures master program baselines (cost, schedule and performance) are developed and followed, identifying and mitigating program risks, and directing internal and external team members for successful completion of project that meets customer requirements, on time and on budget.
• 
  Uses experience and problem-solving skills to develop and improve processes.
• 
  Establishes metrics and monitors progress to assure contract compliance, customer satisfaction, and attainment of company commitments and objectives.
• Conducts program review meetings, including arranging for facilities and equipment, developing agendas, preparing attendance lists, and publishing meeting results.
• Reports progress to appropriate levels of management
• 
  Provides monthly contract status reports to responsible Government personnel.
• 
  Actively identifies additional/expanded tasking with existing customers and defines technical requirements for negotiations of changes to contract scope.
• 
  Mentors and coaches assigned personnel to enhance performance and encourage professional development.

Supervisory Responsibilities
The Program Manager has at least 13 direct reports which include functional managers on-site at the Houston, TX location and direct supervision of the Site Leads at Wallops Island, VA, Langley, VA, and El Paso, TX. Provides guidance and oversight to all 240+ employees assigned to the contract, including exempt, CBA, SCA, and part time employees.

Desired Knowledge, Skills & Abilities:

• Individual shall have experience leading a diversified team in an aviation environment with emphasis on aircraft maintenance.
• Individual shall possess strong interpersonal and team building skills, with a proven ability to attract, hire and motivate a strong management team.
• Excellent written and verbal communications skills required.
• Intermediate to Expert computer skills specifically using Microsoft Office Suite. Ability to learn additional computer skills or software programs. Working knowledge of advanced software applications is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. Will also routinely interact with other crew members and external contacts such as vendors, suppliers, and corporate representatives, etc.
• Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.
• High degree of self-motivation and the ability to work independently. Ability to multi-task.
• Should be able to demonstrate relationship building skills and be comfortable interacting with professionals at all organizational levels.
• Demonstrated negotiation skills for interaction with both customers and internal stakeholders.
• Must be able to interface with the customer, subcontractors, and internal stakeholders such as contracts/subcontracts, finance, purchasing, and human resources.
• Demonstrated knowledge and application of Risk and Opportunity Management tools and processes.

• 
  Collective Bargaining Agreement (CBA) experience preferred.
• PMP Certification preferred.
• Depot experience is a plus.

Required Qualifications:

• Possess a bachelor’s degree or equivalent
• Ten years of experience in a management position in the aviation field.
• Demonstrated experience with multiple aircrafts at the organizational and intermediate level of maintenance.
• Experience managing a geographically deployed workforce is required.
• Demonstrated experience communicating on a regular and routine basis with Government designated representatives as well as company employees to deliver effective required products on time and budget.
• Demonstrated knowledge of Federal Acquisition Regulations (FAR), NASA FAR supplement regulations, requirements, policies and procedures, cost and schedule estimating, systems disciplines, engineering specifications and commercial practices relating to procurement and production.
• Demonstrated history of success in cost control, budget administration, acquisition and retention, key account development and customer service optimization.
• Must be a US Citizen.
• Must have a Secret clearance with the ability to obtain a TS

Pulled from the full job description

401(k)

Employee assistance program

Health insurance

Paid time off

Paid training

Parental leave

Tuition reimbursement

Full job description

The Sr. Analyst, Enterprise Architect ensures that complex architecture decisions are implemented consistently across the business and IT in order to support the business and IT strategy. S/he will be primarily responsible for working across business and technology teams to deliver a 3+ year technology investment plan and implementation roadmap for the business line they are aligned.

What you’ll be doing

Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.

Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.

Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility.

Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of his/her assigned area(s) of responsibility.

Translate business strategies into a technology investment roadmap for their assigned business line

Collaborates with business and technology teams and serves as a subject matter expert to deliver and understand the complex technology roadmap for their assigned business line.

Understands complex business unit needs and where business strategy is taking LFG from technology perspective and interpolates ways that systems can be used across enterprise.

S/he will define and maintain complex target technology architectures for their assigned business unit

Responsible for having an advanced understanding of IT industry trends and enterprise standards and methodology in the Insurance or Financial Services space.

The role will be knowledgeable of the complex enterprise systems and applications, and can be called upon to provide subject matter expertise in multiple areas, i.e., Java-based Architectures, Data Analytics or Mobile applications

Influencing the technology solutions & technology investments that will deliver the business strategy

Provides direction and guidance to scope and architect major technology change projects, leading strategic options analysis, proposing end-to-end solutions, and highlighting trade-offs and risks

Review evolving designs of major technology projects to identify strategic opportunities and resolve design issues during delivery

Ensure IT projects align with strategic capabilities, target architectures & technology standards.

Oversee the management of the application portfolio management system for their area(s) of responsibility.

Identify key technology enablers to optimize Lincoln’s IT investments including new and innovative uses of emerging enterprise technology platforms

Influence key IT vendors and partners.

What we’re looking for

4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) (Minimum Required)

5 – 7+ Years of experience in Technology Architecture that directly aligns with the specific responsibilities for this position (Required)

What’s it like to work here?

we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

A clearly defined career framework to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training

Pay Range: $102,301 – $184,500

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of  total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives standard benefits package.

• 401(k)
• Health insurance
• Loan forgiveness
• Paid time off
• Vision insurance

 

Job Description

The New York City Department of Transportation’s (NYC DOT) provides safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City’s transportation network. NYC DOT rehabilitates and maintains the City’s infrastructure, including bridges, tunnels, streets, sidewalks, and highways.

The NYC DOT IT & Telecom division is an award-winning team leading business transformation through technology innovation to enhance the agency’s ability in fulfilling its mission. IT & Telecom acts as a strategic partner with all business units to promote technology initiatives by delivering quality service, and secure solutions that provide new and improved capabilities for the Agency. We work hard to embrace diversity and inclusion and encourage everyone in the division to bring their authentic selves to work every day.

We offer our full-time employee’s competitive salaries, excellent benefit options and perks that include:

– Pension and Retirement Plans- Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives. There are also 401K and 457 plans available to supplement your retirement needs.

– Health Coverage- We offer health coverage to meet your needs and your family.

– Dental and Vision Coverage- We offer a wide variety of excellent civil service title-based union dental and vision coverage to meet the needs of you and your family.

– Paid Time Off- We offer paid vacation and sick time off which accrues over time based on your years of service.

– Professional Development – We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off and on-site trainings and seminars.

– Additional Perks – Our employees are eligible for discounts on top theme parks, hotels, shows, events, movies and more.

New York City Department of Transportation’s Information Technology & Telecom unit is seeking a Senior IT Business Analyst to join our Project Management Office (PMO). The Project Management Office is known for building large scale, web-based, workflow applications that either replace legacy systems or help to implement a new work stream at DOT. At a project’s inception, you will work directly with project stakeholders to gain an in-depth understanding of their business processes, identify stakeholder’s current pain points, conduct workflow analysis, and then thoroughly document this information and confirm it with the stakeholders. After initial analysis and documentation is completed, you will then perform requirements gathering and document the software specifications. During development, you will perform in-depth requirements, and functional testing, report and prioritize defects in the product backlog. Post-deployment you will provide application support to the users. Throughout the entire software development process, you will work closely with a team comprised of a project manager, an architect, application developers, a quality assurance specialist, and possibly other business analysts.

To be successful in this role, you’ll need to be:

• A customer service champion with the overall goal of delivering on the customer’s needs.
• Skilled in data analysis, transformation, and strategies.
• Adept to Agile and Waterfall software development methodologies.
• Able to quickly and continuously learn new technologies and applications.
• Patient with an aptitude for explaining technical information to audiences with different levels of technical knowledge.
• A person who embraces both the opportunities and challenges that technology present.
• Well versed in managing changing priorities and competing deadlines.

Major Responsibilities:

• Be the liaison between the application development team and the project stakeholders.
• Analyze as-is systems, business processes and operational procedures.
• Gather, analyze, and document business requirements.
• Write and maintain software requirements specification documents.
• Create and manage the product backlog.
• Effectively communicate software requirements to technical staff.
• Create UML diagrams that improve the business and technical teams understanding of requirements.
• Perform data analysis by querying relational databases using SQL and Microsoft Excel.
• Perform functional testing, and requirements testing, as well as collaborate with quality assurance specialists to ensure only high-quality software is delivered.
• Report and prioritize defects found during quality assurance and user acceptance testing cycles.
• Support technology adaptation by conducting training sessions, providing training materials and establishing feedback loops.
• Troubleshoot reported software issues and perform incident management.
• Provide application support directly to DOT application users.

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to “1”, “2”, or “3” above

Job Summary:

As the Senior IT Manager, you will play a pivotal role in leading our IT department, focusing on enhancing our Enterprise Resource Planning (ERP) systems, improving data management practices, and overseeing the day-to-day operations of the IT team. Your expertise will be crucial in driving technological advancements and solutions that align with our company’s goals and objectives.

Key Responsibilities:

• Lead and manage the IT department, ensuring efficient and effective operations to support all aspects of the company.
• Work closely with department heads to prioritize, develop, and implement cost-effective, high business value driven solutions.

• Oversee the development, implementation, and maintenance of our ERP and other core systems, ensuring they meet the company’s requirements and are utilized to their full potential.
• Develop and implement strategies for improving data integrity, security, and accessibility across the organization.
• Manage IT projects from conception to completion using agile methodologies, ensuring they are delivered on time, within scope, and budget.
• Lead, mentor, and develop the IT team, fostering a culture of continuous improvement and excellence.
• Ensure the company’s IT infrastructure is reliable, secure, and efficiently meets the needs of the business.
• Stay abreast of the latest technology trends and innovations, especially in the manufacturing sector, to drive continuous improvement and competitive advantage.
• Manage vendor relationships, negotiating contracts, and ensuring the quality of services and products.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.

• Minimum of 8 years’ experience in IT management, with a strong focus on ERP systems, preferably within the manufacturing industry.
• Proven track record of managing IT teams and projects, with excellent leadership and interpersonal skills.
• Extensive experience in data management, including data security, privacy, and compliance regulations.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically.
• Excellent communication skills, both verbal and written, with the ability to communicate complex technical information to non-technical stakeholders.
• Experience in budgeting, vendor management, and negotiation.
• Certifications in IT management or ERP systems are a plus.

At Enpro, we value innovation, collaboration and diversity. We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a visionary leader with a passion for technology and manufacturing, we would like to hear from you.

• Enpro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Legal authorization to work in the United States is required.

The Senior Program Manager has the overall program management responsibility and works with subordinate managers and PMO staff. The PM manages and serves as the point of contact for all functions of the contract. As the overall, he/she will be held accountable for the budget, profit and loss of the program across all four sites and be responsible for ensuring the safety, compliance, and effectiveness of all operations.

• 
  Serves as contractor’s single contract manager and representative authorized to interface with the Government contracting officer (KO), contracting officer’s representative(s) (COR), and customer representatives.
• Program Manager ensures master program baselines (cost, schedule and performance) are developed and followed, identifying and mitigating program risks, and directing internal and external team members for successful completion of project that meets customer requirements, on time and on budget.
• 
  Uses experience and problem-solving skills to develop and improve processes.
• 
  Establishes metrics and monitors progress to assure contract compliance, customer satisfaction, and attainment of company commitments and objectives.
• Conducts program review meetings, including arranging for facilities and equipment, developing agendas, preparing attendance lists, and publishing meeting results.
• Reports progress to appropriate levels of management
• 
  Provides monthly contract status reports to responsible Government personnel.
• 
  Actively identifies additional/expanded tasking with existing customers and defines technical requirements for negotiations of changes to contract scope.
• 
  Mentors and coaches assigned personnel to enhance performance and encourage professional development.

Supervisory Responsibilities
The Program Manager has at least 13 direct reports which include functional managers on-site at the Houston, TX location and direct supervision of the Site Leads at Wallops Island, VA, Langley, VA, and El Paso, TX. Provides guidance and oversight to all 240+ employees assigned to the contract, including exempt, CBA, SCA, and part time employees.

Desired Knowledge, Skills & Abilities:

• Individual shall have experience leading a diversified team in an aviation environment with emphasis on aircraft maintenance.
• Individual shall possess strong interpersonal and team building skills, with a proven ability to attract, hire and motivate a strong management team.
• Excellent written and verbal communications skills required.
• Intermediate to Expert computer skills specifically using Microsoft Office Suite. Ability to learn additional computer skills or software programs. Working knowledge of advanced software applications is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. Will also routinely interact with other crew members and external contacts such as vendors, suppliers, and corporate representatives, etc.
• Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.
• High degree of self-motivation and the ability to work independently. Ability to multi-task.
• Should be able to demonstrate relationship building skills and be comfortable interacting with professionals at all organizational levels.
• Demonstrated negotiation skills for interaction with both customers and internal stakeholders.
• Must be able to interface with the customer, subcontractors, and internal stakeholders such as contracts/subcontracts, finance, purchasing, and human resources.
• Demonstrated knowledge and application of Risk and Opportunity Management tools and processes.

• 
  Collective Bargaining Agreement (CBA) experience preferred.
• PMP Certification preferred.
• Depot experience is a plus.

Required Qualifications:

• Possess a bachelor’s degree or equivalent
• Ten years of experience in a management position in the aviation field.
• Demonstrated experience with multiple aircrafts at the organizational and intermediate level of maintenance.
• Experience managing a geographically deployed workforce is required.
• Demonstrated experience communicating on a regular and routine basis with Government designated representatives as well as company employees to deliver effective required products on time and budget.
• Demonstrated knowledge of Federal Acquisition Regulations (FAR), NASA FAR supplement regulations, requirements, policies and procedures, cost and schedule estimating, systems disciplines, engineering specifications and commercial practices relating to procurement and production.
• Demonstrated history of success in cost control, budget administration, acquisition and retention, key account development and customer service optimization.
• Must be a US Citizen.
• Must have a Secret clearance with the ability to obtain a TS

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

As a Sr IT Project Manager, candidate will be responsible for managing a portfolio of IT projects and initiatives, ensuring they are delivered on time, within budget and to the highest quality standards. Candidate will work closely with senior leadership, IT teams and business stakeholders to define program objectives, oversee project execution and facilitate change management processes. Candidate’s strategic vision and leadership will drive the successful delivery of IT solutions that support Mattel’s business goals.

What Your Impact Will Be:

• Develop and implement program management strategies that align with the company’s strategic goals and operational objectives.
• Deliver large scale enterprise strategic initiatives over $500K on time and within budget.
• Lead cross functional project teams, managing project timelines, budgets and resources to ensure successful project delivery.
• Oversee risk management and quality assurance processes, identifying potential issues and implementing solutions for risk mitigation.
• Manage stakeholder communication, providing regular updates on program status, milestones and changes.
• Drive continuous improvement in IT program management practices, incorporating best practices and lessons learned into future planning.

• Work closely with project sponsors, stakeholders, cross functional teams to develop scope, deliverables, resources, planning and scheduling for new and existing initiatives
• Manage the ART flow of value, or steps used to create value for the project
• Responsible for guiding teams in an ART to complete Program Increment (PI) planning and execution.
• Serve as a liaison between product management, development and operations teams
  • Facilitate Pre PI and PI Planning Events
  • Monitor progress throughout the PI, eliminate or escalate impediments
  • Encourage teams within the ART to collaborate on certain tasks to meet goals
  • Help the ART manage and mitigate risks, such as budget and productivity issues
  • Facilitate the inspect and adapt events – report metrics on performance for the PI

What We’re Looking For:

• Minimum of 10 years experience in IT project or program management, with a proven track record of successful IT program delivery, preferably with e-Commerce and Toy industry experience
• Strong leadership and team management skills, ability to motivate, persuade and guide cross functional teams.
• Excellent communication and interpersonal skills, with the ability to engage and influence senior executives and stakeholders.
• Change Management experience and organizational transformation
• Strong analytical and problem solving skills to make data-driven decisions
• Track and monitor Program Iteration Metrics
• Experience in managing Financials/Project Budgets in $3-$10M range
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

• $112,000 – $218,400 a year

Full job description

Are you looking for an exciting and unique opportunity to work at the forefront of AI innovation? The Graphics team’s mission is to empower every person and every organization to infuse creative expression into work, life and play. As a Senior Product Manager, you’ll be part of a team that empowers customers with new creative solutions by envisioning and developing next generation features and services. We strive to be thought leaders, customer advocates and focused on high-value deliverables. Our current focus includes Designer, Copilot, and a vision to bring AI-driven experiences to customers across Microsoft. Fostering a culture of diversity, inclusion, belonging, and collaboration is core to our team’s values.

Responsibilities

At the heart of it, everyone is a creator and wants to share work with pride. There is a seismic shift in how people communicate and are empowered to create. Our users expect to seamlessly combine visuals, text, motion, and interactivity to create with impact and personality. A new wave of AI advancements gives us, as product managers, the opportunity to introduce a paradigm shift for how this creation happens.

You will be responsible for graphical experiences across an ecosystem of products and devices, with a focus on driving value to products like Designer and Copilot. You will envision and deliver best-in-class customer experiences in collaboration with teams across Microsoft. You will wallow in data to find customer and market insights to inform strategy and define product roadmaps. Passion for engaging with all customers – and the proven ability to identify, design, and deliver solutions that delight customers – will enable you to be successful in this role.

This role presents a unique opportunity to incubate AI experiences and also be part of a team that enables over 1 billion users every month. If you are looking for an opportunity to innovate and empower users to express themselves better, we’d love to talk with you.

Qualifications

Required/Minimum Qualifications

• Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 3+ years managing cross-functional and cross-team projects.
• 3+ years of experience gathering customer requirements and creating customer-centric designs.

Additional or Preferred Qualifications

• Bachelor’s Degree AND 7+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 5+ years of experience designing features for a customer-facing application.
•  
• Familiarity with making data-driven decisions and deriving insights from a variety of data sets.
• Ability to work across complex organizations on changes impacting multiple teams.
• Experiences in art, design, music, photography, film or other creative projects would be an asset.

Product Management IC4 – The typical base pay range for this role across the U.S. is USD $112,000 – $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 – $238,600 per year.

JOB SUMMARY

Contributes advanced knowledge and skill in technology and applies sound business acumen to support cluster and information technology (IT) objectives. The Senior Market IT Manager, in conjunction with the Market IT Manager, is responsible for assisting property management with technology planning, implementation, and maintenance. The Senior Market IT Manager will direct the work of Market IT Managers or IT Technicians and interfaces with vendors, owners, executive committee and property staff. The Senior Market IT Manager is typically assigned to moderate to highly complex properties depending on level of experience.

CANDIDATE PROFILE

Education and Experience
• BS/BA or equivalent work experience; additionally 2-4 years’ experience in like Information Technology position.
• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).
• Previous experience in Americas IT or Marriott HQ IT Support desirable.
• System-related professional certifications desired.

CORE WORK ACTIVITIES

Meeting Client Technology Needs
• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.
• Foresees, identifies and resolves system(s)’ performance problems.
• Oversees disaster recovery and business continuity as it relates to technology.
• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Confirms that adequate bandwidth exists and that circuits are secured.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through Area IT Manager, Americas IT, HQ IT departments.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine to complex desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Resolves issues with setup or reset of security passwords.
• Supports email and use of MI network.
• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
• Executes disaster recovery plans.