Description

The Senior Product Manager will oversee the entire lifecycle of public facing digital products from inception to launch, help drive the roadmap of various Digital Operations products, and assist with the vision and strategic direction. This role requires a broad range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Responsibilities

• Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

• Break down key roadmap items into phases and assignments, in close collaboration with the Project Manager.

• Iterate on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

• Find the right solution and implement digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.

• Communicate consumer needs and translate those needs into new product features for the technical team to design and build.

• Technical skills and organizational agility to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

Requirements

• Experienced with testing & deployment tools.

• Strong knowledge of Usability and Customer-Focused design experience.

• Excited about building great digital products and solving customer and business problems.

• Bachelor’s degree in a related technical area required. Master’s degree preferred.

• 5+ years experience in digital product management or equivalent.