Description
Seeking a highly motivated, hands-on Project Manager/Scrum Master to join the Architecture and IT Operations teams. This crew member will successfully drive cross team projects and large internal application efforts from initiation and planning to full execution and delivery. As a Project Manager/Scrum Master you will resolve impediments and have influence over agile processes for your teams. This position requires technical background and knowledge of the Software Development Life Cycle and requires the ability to manage multiple priorities concurrently in a fast-paced environment. The ideal candidate is a self-starter with strong customer service orientation, continuous improvement and innovation mindset who drives collaboration and teamwork while exemplifying project management skills at different levels of the organization. This position requires SAFe methodology knowledge.
Requirements
Responsibilities:
● Serve as a Project Manager/Scrum Master for the DevOps, Architecture and other IT Ops teams including Quality Assurance
● Lead all program/project planning efforts and ensure cross-team dependencies are well-understood and documented
● Drive daily stand-up meetings, sprint planning, sprint demo and retrospective meetings
● Identify, document, and publish risks and issues related to the overall program and define resolution paths where required
● Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development
● Responsible for building team collaboration, commitment towards achieving sprint objectives and prioritizing team needs above everything else
● Continuously work to improve team performance and productivity
● Effective influencer, able to work upward and across teams to build relationships and partner with others to solve common problems
● High level of personal accountability, as evidenced by commitment, resilience, ownership, and mindset toward continuous learning
● Possess assertiveness to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority
● Manage development team backlog, work prioritization, assignment, and tracking in Jira
● Strong technical background with ability to be hands-on throughout the project lifecycle
● Proven troubleshooting and problem-solving capabilities
● Manage program deliverables, scope & expectations and coordinate project progress with project managers, delivery managers, sponsors, upper management, and executives
● Manage and track team velocity, financials, and other KPIs in relation to program and projects
● Lead the collection, analysis, documentation and coordination of business requirements and business rules

Qualifications:
● 5+ years of experience in delivering and/or overseeing IT projects/teams
● BA/BS or MS degree in Management Information Systems or Computer Science fields
● A Scrum Master Certification or equivalent experience is preferred
● Strong analytical and cross-functional collaboration skills
● Experience in SAFe (Scaled Agile Framework) is required
● Experience with PM and Collaboration tools; Atlassian Suite, Smartsheet, MS Project
● Experience with a variety of IT projects, including applications and operations projects, for a variety of functional areas
● Experience leading a team of delivery/project managers while managing overall program on-time/on-budget delivery
● General understanding of Salesforce features and project implementation methodology
● Understanding of SFDC Sales Cloud, Service Cloud, & Marketing Cloud Implementations, including Salesforce Knowledge Center
● Experience leading or being a key member of a SFDC team and/or implementation projects