Description
The Product Manager will assist with the vision and strategic direction, help drive the roadmap of various Digital Operations products, and oversee the entire lifecycle of public facing digital products, from inception to launch. A wide variety of skills are required for this role, including market and customer research, designing the product architecture, UI development, UX development, and supply chain planning.

Responsibilities

– Design a vision and strategy and see it through development to implementation and provide guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Turn the key roadmap items into phases and assignments, working with the Project Manager.

– Technical skills and organizational agility to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

– Act as the intermediary between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and build.

– In order to meet customer needs for next generation digital experience, discover and implement the right solution, prioritizing the solution efforts appropriately and providing oversight for proper integration.

– Continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.
Requirements
– Excited about building great digital products and solving customer and business problems.

– Strong knowledge of Usability and Customer-Focused design experience.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– 5+ years experience in digital product management or equivalent.

– Knowledge of testing & deployment tools.