Description
The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. The role requires a range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Responsibilities

– Act as the liaison between consumers and technical teams, communicating consumer needs and translating them into new product features for the team to design and build.

– Iterate on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

– Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Work closely with the Project Manager to break down the key roadmap items into phases and assignments.

– Create the best customer journey possible by demonstrating organizational agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service.

– Discover the right solution and implement a digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.
Requirements
– Strong understanding of Usability and Customer-Focused design experience.

– 5+ years experience in digital product management or equivalent.

– Skilled with testing & deployment tools.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– Excited about building great digital products and solving customer and business problems.