Description
The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. A wide variety of skills are required for this role, including market and customer research, designing the product architecture, UI development, UX development, and supply chain planning.

Your responsibilities

– Iterate on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

– Organization agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

– Act as the liaison between consumers and technical teams, communicating consumer needs and translating them into new product features for the team to design and build.

– In order to meet customer needs for next generation digital experience, discover and implement the right solution, prioritizing the solution efforts appropriately and providing oversight for proper integration.

– Turn the key roadmap items into phases and assignments, working with the Project Manager.

– Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.
Requirements
– Demonstrates a passion for solving customer and business problems and building great digital products.

– Knowledge of testing & deployment tools.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– Strong background in Usability and Customer-Focused design experience.

– 5+ years experience in digital product management or equivalent.