Description

The Product Manager will oversee the entire lifecycle of public facing digital products from inception to launch, help drive the roadmap of various Digital Operations products, and assist with the vision and strategic direction. This role requires a broad range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Your responsibilities in this role

– Find the right solution and implement digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.

– Create a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Organization agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

– Communicate consumer needs and translate those needs into new product features for the technical team to design and build.

– Break down the key roadmap items into phases and assignments, working closely with the Project Manager.

– You will continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

Requirements

– Experience with testing & deployment tools.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– 5+ years experience in digital product management or equivalent.

– Strong background in Customer-Focused and Usability design experience.

– Demonstrates a passion for solving customer and business problems and building great digital products.