Description

Main areas of responsibility:

The Director, IT Project Management Office will be responsible for the successful delivery of all IT projects and programs, and management of the IT project portfolios. This includes working with project managers and IT teams to execute projects, manage financials and align deliveries to expected business outcomes.

• Oversee project management execution of the IT project portfolio.
• Manage a team of project managers, supporting them in successful delivery of their projects. This includes allocating resources, providing guidance, direction, deliverables reviews, and serving as an escalation point on projects as needed.
• Enforce the adherence to established PMLC and SDLC processes. Provide related information to audit as needed.
• Perform project management responsibilities on key projects and programs as needed.
• Identify, analyze and mitigate project and portfolio risk
• Monitor the results, effectiveness, and overall quality of the project services offered
• Lead efforts to continually improve the “return on investment” of technology projects.
• Make judgments regarding the ongoing viability of a project plan based on ability to deliver upon agreed functionality within approved budget, schedule and scope
• Manage project portfolios as needed. Ensure project deliveries and spend align with business objectives and estimated return on investment
• Review PMLC and metrics package regularly for revision and improvement. Make and enforce the improvements.
• Provide accurate, concise and meaningful portfolio reporting to IT and business team stakeholders on a regular basis
• Manage portfolio financials, address any spending issues.
• Support staff in their career development including performance management, coaching, training and mentoring
• Provide input into and supporting data for strategic IT decisions
• Prioritize work in alignment with project management practices, business goals, organizational set strategies and objectives

Requirements

Qualifications, Skills and Experience:

• Bachelors or master’s degree in computer science or a related field
• 15+ years of experience in IT project and program management, including managing large-scale IT projects or programs of significant complexity, value and risk
• 10+ years of experience managing an IT project management office
• Insurance industry experience is required
• Exemplary core program and project management skills
• Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies
• Ability to connect programs/projects to broader organizational goals and grasp the key performance drivers of business partners
• Expert presentation, written and verbal communication skills
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, requirements and industry information affecting the business environment. Seeks opportunities to improve business outcomes
• Solid knowledge and expertise in the use and enforcement of program management methodologies. Expert, hands-on experience using PPM tools.