Description
The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. A wide variety of skills are required for this role, including market and customer research, designing the product architecture, UI development, UX development, and supply chain planning.

How you will make an impact

– Find the right solution and implement digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.

– Create the best customer journey possible by navigating and communicating across teams ranging from operations, marketing, and customer service.

– Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

– Work closely with the Project Manager to break down the key roadmap items into phases and assignments.

– Act as the intermediary between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and build.
Requirements
– Excited about building great digital products and solving customer and business problems.

– Experienced with testing & deployment tools.

– Strong background in Customer-Focused and Usability design experience.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– 5+ years experience in digital product management or equivalent.