Description
The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. A wide variety of skills are required for this role, including market and customer research, designing the product architecture, UI development, UX development, and supply chain planning.

Your responsibilities

– Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Discover the right solution and implement a digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.

– Communicate consumer needs and translate those needs into new product features for the technical team to design and build.

– Technical skills and organizational agility to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

– Iterate on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX, in order to make digital tools easier to use.

– Turn the key roadmap items into phases and assignments, working with the Project Manager.
Requirements
– Bachelor’s degree in a related technical area required. Master’s degree preferred.

– Experienced with testing & deployment tools.

– Demonstrates a passion for solving customer and business problems and building great digital products.

– 5+ years experience in digital product management or equivalent.

– Strong background in Customer-Focused and Usability design experience.