Description
The Product Manager will assist with the vision and strategic direction, help drive the roadmap of various Digital Operations products, and oversee the entire lifecycle of public facing digital products, from inception to launch. The role requires a range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Your responsibilities

– Generate a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– You will continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

– Organization agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible.

– Communicate consumer needs and translate those needs into new product features for the technical team to design and build.

– In order to meet customer needs for next generation digital experience, discover and implement the right solution, prioritizing the solution efforts appropriately and providing oversight for proper integration.

– Work closely with the Project Manager to break down the key roadmap items into phases and assignments.
Requirements
– 5+ years experience in digital product management or equivalent.

– Experienced with testing & deployment tools.

– Strong background in Customer-Focused and Usability design experience.

– Passionate about building great digital products and solving customer and business problems.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.