Description
The Product Manager will assist with the vision and strategic direction, help drive the roadmap of various Digital Operations products, and oversee the entire lifecycle of public facing digital products, from inception to launch. A wide variety of skills are required for this role, including market and customer research, designing the product architecture, UI development, UX development, and supply chain planning.

Major responsibilities

– Work closely with the Project Manager to break down the key roadmap items into phases and assignments.

– Continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

– Create a vision and strategy and monitor it through completion, providing guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

– Act as a mediator between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and build.

– Create the best customer journey possible by navigating and communicating across teams ranging from operations, marketing, and customer service.

– In order to meet customer needs for next generation digital experience, discover and implement the right solution, prioritizing the solution efforts appropriately and providing oversight for proper integration.
Requirements
– Strong knowledge of Usability and Customer-Focused design experience.

– Experience with testing & deployment tools.

– 5+ years experience in digital product management or equivalent.

– Demonstrates a passion for solving customer and business problems and building great digital products.

– Bachelor’s degree in a related technical area required. Master’s degree preferred.